Refund policy
Returns and Refunds Policy – Pictofoto
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
Because our products are printed on demand and often personalized, returns are only accepted if the item is defective, damaged, or if you received the wrong product. We do not accept returns for change of mind or subjective reasons.
To request a return or replacement, please contact us at CONTACTS with your order details and clear photos of the issue.
In most cases, you will not need to send the item back.
If a return is requested, the package must be sent to the shipping address that will be communicated via email upon confirmation of the return.
Damages and issues
Please check your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will work with our production partner to provide a replacement or refund at no extra cost.
Non-returnable items
- Personalized or made-to-order products (prints, posters, framed art), unless defective or damaged.
- Sale items or gift cards.
Refunds
Once we review your request and it is approved, we will arrange a replacement or process a refund. If a refund is issued, it will be made via your original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at CONTACTS.
