FAQ

Typically: Production 2-3 business days + Delivery 2-3 business days . Times may vary depending on the product and destination.

The cost is calculated at checkout based on the product, size, and delivery address. Shipping is always free for orders over €59.

We accept major credit and debit cards, as well as popular digital payment methods such as Shop Pay, PayPal, Apple Pay, and Google Pay. Available payment options are displayed at checkout.

Yes, we ship to multiple countries. Destinations and costs are visible at checkout.

The courier usually attempts delivery. If they don't find you, they'll leave a note or reschedule a second delivery. In some cases, the package will be held in storage or at a courier collection point. Once you receive the tracking information, you can manage the delivery date and instructions from the courier's link.

This can happen. If you order multiple products or different formats, they may be shipped separately and arrive on different days. In that case, you'll receive one or more tracking links.

Yes. Once your order has been processed and shipped, you will receive a tracking number via email so you can track its status.

Contact us immediately. If production hasn't started yet, we'll try to make changes. If it's already in production, it may not be possible.

If it's not in production yet, yes. Contact us as soon as possible.

Immediately after your purchase, you'll receive a confirmation email with a summary. If you don't see it, check your spam/promotions folder. Your receipt is in the confirmation email and in your order details (if you have an account on the site).

Yes, if you need an invoice, please contact us immediately after placing your order. Please include your order number and billing information (name/company, address, VAT number or tax code, SDI/PEC if applicable). If the request arrives late and the order is already being processed, we may not be able to process it.

No. We maintain the original aspect ratio. If a format isn't suitable, we prefer not to offer it.

There may be slight differences. It depends on the screen, lighting, and color profile.

We use protective packaging designed to avoid creases, bumps, and scratches during transport.

Poster: print on paper, without frame.
Framed Print: Print on paper already mounted and ready to hang.
Canvas: Print on canvas mounted on a stretcher frame. It has a more textured, "picture-like" effect.
Framed canvas: canvas on a stretcher frame with an external frame. A more refined, gallery-like look.
The available formats depend on the image: we only offer those that do not ruin the composition.

Some prints may have an unprinted white border. This helps maintain the original proportions without cropping, and makes the image look more balanced, especially when framed. This isn't a defect; it's a choice made to respect the work.

Printing on paper: do not use water or detergents. Dust with a soft, dry cloth.
Frame (outside): Soft, dry cloth. If necessary, slightly dampen the frame only (not the print).
Front protection (plexiglass): Avoid aggressive products and use a microfiber cloth (risk of streaks or scratches).
Canvas: Dust gently with a dry cloth or soft brush.

Our frames are made of clear plexiglass . It's lighter than glass and reduces the risk of breakage during transport and use, making it a safer choice, especially at home or in busy environments.

You can report any problems or defects to us within 14 days of delivery. We do not accept returns for non-defective items.

Since our products are printed on demand and often personalized, returns are only accepted if the item is defective, damaged, or if you received the wrong product. In most cases, you won't need to return the item. We don't accept returns for changes of mind or subjective reasons.

To request a return or replacement, please contact us with your order details and clear photos of the problem.
If a return is requested, the package must be sent to the shipping address that will be communicated via email upon confirmation of the return.

Once your request is received and approved, we will issue a replacement or refund. If a refund is issued, it will be processed to the original payment method within 10 business days .
Credit times may vary depending on the bank or payment provider.

Contact us within 48 hours of delivery with photos of the packaging and the damage. We'll find a quick solution (reprint or refund).

It is not possible to return:
- Customized or made-to-order products (prints, posters, framed paintings), except for defects or damage.
- Sale items or gift cards.

Yes. Send the file from the dedicated page . We'll get back to you with confirmation and instructions.

Generally, no, because it's made to order. Exceptions are made in the case of defects or manufacturing errors.

We accept JPG or TIFF . For best results, the file must be large enough for the chosen format. If you're unsure, send it to us: we'll tell you which formats are recommended without losing quality.

Yes, we do a basic check (size and overall quality). If we see any obvious issues, we'll contact you before proceeding. We don't do any advanced retouching or corrections unless agreed upon.

Use the Contact page. We'll respond as soon as possible.