Helpful questions and answers
In this section you will find answers to the questions we receive most frequently.
We want your Pictofoto experience to be simple and clear, from the moment you choose a print to delivery.
We collaborate with international printing partners, use quality materials, and offer attentive customer service, ensuring you always have the peace of mind of a safe and well-crafted purchase.
Do you ship to my country too?
Yes, we ship to most of the world through our printing and distribution partners in several countries.
This allows us to produce and deliver prints faster and more sustainably, reducing shipping times and costs.
When you confirm your order, you will automatically see the delivery options and times available for your area.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options to ensure a simple and secure shopping experience.
Your payment details are always protected with encrypted security systems.
Can I return a product?
We only accept returns in case of damage or manufacturing defects.
No returns are accepted for second thoughts or errors in the choice of format or subject.
If you receive a damaged product, please contact us within 48 hours of receipt with your order number and a photo. We will send you a new print at no additional cost.
How does a return or exchange work?
To be eligible for a return or exchange, the product must be unused and in the same condition in which you received it.
It must be complete with its original packaging.
Once the problem is verified, we will replace or refund as appropriate.
What kind of warranty do the products have?
All our products are covered by a 24-month warranty which includes any manufacturing defects or quality issues.
If you encounter a problem, please contact us and we'll resolve it as soon as possible. Your satisfaction is our priority.